About Us

Our Story

L-R: Kimberly, our Mom & Kayla Hill

It’s that time of the day. The time you have set aside for yourself to unwind from the day’s stress and melt away into whatever world is welcoming to you in that moment.

For us, books and candles were always our faithful companions for escaping reality. The books laid out the blueprint for whichever world we were stepping into, while the candles granted the aroma for us to be fully immersed into the story.

Moments like this are what inspired Tome Candles. We wanted to share this ritual with fellow books lovers so they too can take the journey into whichever world is calling to them. You have the blueprint, we have the aroma to fill in the empty space.

Will you immerse yourself?

Meet The Founders

When slowing down to unwind, indulge in the daily ritual of burning our book-inspired candles. Our custom-crafted scents will transform your space into a cozy nook for exploration, reflection, and leisure. 

Tōme Candles is a Black & woman owned candle brand, built in Los Angeles by sisters Kim and Kayla Hill. We grew up with shelves full of stories, a diverse taste in literary genres, and an inherited knack for creating a relaxing home. Books and candles will always be our faithful companions to kindle our senses and expand the reality of what’s possible. 

Made with joy and care, the two of us hand-pour our candles in small batches with cotton wicks and natural apricot-coconut wax that is vegan and cruelty-free. We collaborate with a renowned and innovative perfume house to craft luxurious scents with phthalate-free and paraben-free fragrances and essential oils. Our vessels are destined to be enjoyed and repurposed by you. 

Take a deep breath and immerse yourself.

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Meet the Perfumer

Tōme Candles, partners with Kari to develop the candles scents!

Kari, is a master perfumer with over 30 years of experience, Kari Arienti received an education in Chemistry (BS, MA) and attended the Roure (Givaudan) Perfumery School in Grasse, France. Having worked for large fragrance suppliers as well as smaller ones, Kari is a celebrated veteran of the fragrance industry with an entrepreneurial spirit. Sitting at the intersection of art and science, her passion for fragrance creation lies not only in candles, but all forms of air care, personal care and specialty fine fragrance.

Kari loves a good challenge and is behind some of the iconic fragrances of Avon, Bath & Body Works, L'Oréal, Victoria’s Secret, Yankee Candle to name a few. Always looking to push the boundaries of creativity, Kari is excited to collaborate with customers big and small along their fragrance journey. 

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Frequently Asked Questions

Are your candles hand-made and eco-friendly?

Yes, our candles are hand-poured by us. We have selected ingredients that are organic, toxic-free and natural - we wanted to create candles that we would feel fine burning for ourselves, our pets and family and friends when they are over. We take pride in creating environmentally friendly candles and hope you enjoy them!

What can I do if my candle tunnels?

We're sorry to hear that your candle is tunneling. This happens when the candle has not burned long enough for the wax to fully melt to the edge of the container.

To fix this issue, we recommend burning the candle for at least 2-3 hours during the first burn or until the wax melts evenly to the edges of the container. This will help to prevent tunneling and ensure that the candle burns evenly in the future. 

If the issue persists, please reach out to our customer service team, and we'll be happy to assist you further. Thank you for your support, and we hope you continue to enjoy our candles!

What wax is used to make your candles?

Our candles use a special, unique blend of coconut and apricot wax that's all-natural, vegan, sustainable and free of paraffin, soy, and palm oil. It's also sustainable and eco-friendly, and is the a great choice for anyone who wants enjoy a high-quality candle without harming the environment. 

We love this wax because it burns cleanly and smells amazing, and we think you will too!

I placed an order, where is my shipment?

Our processing time typically ships within 3 business days after your purchase. Domestic shipping times range from 2-4 business days (excluding Sundays and holiday rush periods). 

Tracking information is provided to the email address that the order was placed with

I entered in the incorrect address, can you help?

Please be careful when placing your order and enter in the correct address. 

If your order hasn't shipped yet, please shoot us an email asap and we'll try our best to fix the address before it gets sent out!

If the order has already shipped, we. are unable to change the shipping address or cancel the order.

What is your return policy?

We aim to provide you with the best customer experience possible and we take customer satisfaction very seriously.

RETURNS

Due to the nature of our products, used candles cannot be returned, exchanged or refunded. Please note we also do not offer refunds on change of mind purchases, and cannot exchange or refund custom/limited edition/collaboration candles. 

DAMAGES AND ISSUES

However, we will replace or refund products damaged in transit from shipping, for orders purchased from www.tomecandles.com.  Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the order  and make it right.

In the unlikely event that your items arrive damaged or defective, please contact us within [48 hours] of receiving your order.

  • To facilitate a replacement or refund, please provide clear photos of the damaged or defective items along with your order details.
  • We will gladly replace the damaged or defective items or issue a refund, whichever you prefer, once the claim is verified.

REFUNDS AND CANCELLATIONS

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@tomecandles.com 

Please note: we cannot accept exchanges, returns or refunds on sale items, gift cards, limited edition/collaboration items, or any item that is older than 30 days since date of purchase.

Want to cancel an order already made? Please email us within 24 hours of your order time, cancellation is not guaranteed if package has already left our facility  

You can always contact us for any questions at hello@tomecandles.com 

I received my order but it was damaged, now what?

If you have received a damaged or incorrect item, we will refund or replace the item as quickly as possible, if photographic proof of damage and receipt is submitted to hello@tomecandles.com within 48 hours of arrival.

Do you ship internationally?

Thank you for your interest in our candles! At this time, we're unable to ship our products internationally, but we're working hard to expand our reach in the future. We apologize for any inconvenience this may cause and appreciate your understanding. 

If you have any friends or family who live within our shipping area, we'd be happy to fulfill your order and ship it to their address. Thank you again for your support, and we hope to serve you in the future!

I would love to partner with you! How can I get in touch?

Send us an email at hello@tomecandles.com. We look forward to hearing from you!

The Footnotes

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