Shipping policy

ORDER PROCESSING:

Please allow 3 business days for Tome Candles to process your order. Expect an email within 3 business days to let you know your order is on the way!

STORE PICKUP & LOCAL DELIVERY 

Currently not available  

FLAT RATE SHIPPING 

Orders are generally shipped within 2-3 business days using USPS. Flat rate shipping fee of [fee] applies to orders shipping to [locations outside local region]. We do not ship outside of the USA at this time.

​​DOMESTIC SHIPPING RATES AND ESTIMATES:  

To support our launch, we offer free shipping on all orders for a limited time only, 12/20/2023 - 1/20/2024. 

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We offer $X flat rate shipping to the USA

We also offer free shipping on all orders over $70. For multiple shipping options, you can list carrier options, prices, and delivery times in a table.

Shipping option	Estimated delivery time	Price
Priority Mail Shipping	1 to 3 business days	$17.10

INTERNATIONAL SHIPPING:

We do not ship outside of the USA at this time. We are working to expand our offerings and appreciate your patiences as we grow. 

REFUNDS,, RETURNS AND EXCHANGES

Due to the nature of our products, used candles cannot be returned, exchanged or refunded. Please note we also do not offer refunds on change of mind purchases, and cannot exchange or refund custom/limited edition/collaboration candles. 

However, we will replace or refund products damaged in transit from shipping, for orders purchased from www.tomecandles.com.  Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the order and make it right.

In the unlikely event that your items arrive damaged or defective, please contact us within [48 hours] of receiving your order.

• To facilitate a replacement or refund, please provide clear photos of the damaged or defective items along with your order details.

• We will gladly replace the damaged or defective items or issue a refund, whichever you prefer, once the claim is verified.

REFUNDS AND CANCELLATIONS

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@tomecandles.com 

If you have any further questions, please don't hesitate to contact us at hello@tomecandles.com.