Refund policy

RETURNS

Due to the nature of our products, used candles cannot be returned, exchanged or refunded. Please note we also do not offer refunds on change of mind purchases, and cannot exchange or refund custom/limited edition/collaboration candles. 

DAMAGES AND ISSUES

However, we will replace or refund products damaged in transit from shipping, for orders purchased from www.tomecandles.com.  Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the order and make it right.

In the unlikely event that your items arrive damaged or defective, please contact us within [48 hours] of receiving your order.

• To facilitate a replacement or refund, please provide clear photos of the damaged or defective items along with your order details.
• We will gladly replace the damaged or defective items or issue a refund, whichever you prefer, once the claim is verified.

REFUNDS AND CANCELLATIONS

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@tomecandles.com 

Please note: we cannot accept exchanges, returns or refunds on sale items, gift cards, limited edition/collaboration items, or any item that is older than 30 days since date of purchase.

Want to cancel an order already made? Please email us within 24 hours of your order time, cancellation is not guaranteed if package has already left our facility  

You can always contact us for any questions at hello@tomecandles.com